All locks and security devices are backed by replacement guarantee, normally for twelve months, if deemed to be faulty and liability is limited to the retail price of the product on production of a valid receipt. Products are usually of a technical nature and every effort is made to interpret the customer’s requirement. Be sure your purchase is correct for the application you require as exchange or refund may be subject to a handling charge and/or that the product and packaging is intact. Products that have been removed from their packaging and attempts made to install them are not exchangeable or refundable unless the goods are faulty. If product failure causes a Lock-Out within the guarantee period the company reserves the right to ascertain the cause of the failure. Products that are considered by this Company as subject of a Special Order (not normal stockholding) may require a non refundable deposit.